Cancellation and refunds.

This policy explains how recurring Pro billing ends and when a refund may be available.

Cancel at any time

Open Account & privacy, choose Manage billing, and cancel in the Stripe billing portal. Cancellation stops the next renewal. Pro normally remains available through the current paid period. Deleting your account also cancels an active subscription but immediately removes cloud data and access.

Refund eligibility

Fees are non-refundable except where required by law. We will review requests involving duplicate charges, an unauthorized charge, or a material technical failure that prevented use of the paid service. Contact us within 14 days of the charge when reasonably possible and include the account email, charge date, and a description—never send full card details.

How decisions are made

We review account and Stripe records and respond through the account email. Approved refunds return to the original payment method; bank processing time is outside our control. Statutory cooling-off, cancellation, and refund rights remain unaffected.

Contact

Send billing requests to support@petfitly.app. Stripe receipts also identify the relevant charge or invoice.